FAQ

Frequently Asked Questions

Everything you need to know about shopping at TeeLore.

FREE SHIPPING ON ORDERS OVER $69 | 30-DAY RETURNS | SECURE CHECKOUT

Orders

How do I know if my order was placed successfully?

After completing your order, you should receive an order confirmation using the contact information provided during checkout. Please check your spam or junk folder if you do not see the confirmation.

Can I change or cancel my order?

Please email service@teelore.com as soon as possible. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Can I change my shipping address?

Contact us immediately if you notice an address error. Address changes may be possible before processing or shipment, but cannot be guaranteed once your package has entered the shipping network.

Shipping

How long does TeeLore take to process an order?

Orders are generally processed within 1–2 business days, excluding weekends and applicable public holidays.

How long does shipping take?

Estimated shipping time is generally 3–5 business days after order processing. Carrier delays and other circumstances outside our reasonable control may affect delivery.

Do you offer free shipping?

Yes. TeeLore offers free shipping on qualifying orders over $69 USD. For orders that do not qualify, the applicable shipping charge is displayed during checkout.

How can I track my order?

Once tracking information is available, it may be sent by email and/or displayed through your order information page. Tracking systems may require some time to update after shipment.

Products & Sizing

How do I choose the right size?

Please review the size information shown on the applicable product page before ordering. Because styles and product specifications may vary, we recommend using the measurements for the specific item rather than relying only on your usual size.

Will product colors look exactly the same as my screen?

We make reasonable efforts to represent product colors accurately. However, slight differences may occur due to screen settings, lighting, photography, and device displays.

How should I care for my TeeLore clothing?

Please follow the care instructions provided on the product page or garment label. Care requirements may vary by product, material, and printing method.

Returns & Refunds

What is your return window?

Eligible items may be returned within 30 days from the delivery date, subject to our Return Policy.

Where do I send a return?

Please contact us before returning an item. The authorized return address is:

TeeLore Returns
241 Golden Hill Street
Bridgeport, Connecticut 06604
United States

Is your New York registered address a return address?

No. Our registered business address in Jamaica, New York is not a return address. Please follow our Return Policy before sending merchandise.

What if I receive a damaged, defective, or incorrect item?

Contact service@teelore.com with your order number and clear photos showing the issue. Our Customer Support team will review the request and assist you.

How long does a refund take?

Once an eligible return has been received, inspected, and approved, we generally issue the applicable refund to the original payment method within 7 business days. Your payment provider may require additional time to post the refund.

Payment

What payment methods do you accept?

Available payment methods are displayed securely during checkout and may include major credit/debit cards, PayPal, and other payment options depending on availability.

Is payment on TeeLore secure?

Payments are processed through the applicable secure checkout and payment infrastructure. Additional authentication may be required by your bank or payment provider.

Customer Support

How can I contact TeeLore?

Email us at service@teelore.com. For order-related questions, please include your order number so we can assist you more efficiently.

Still Have Questions?

Our Customer Support team is happy to help.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.