1. Return Eligibility

To qualify for a return, the following conditions generally apply:

• The return request must be submitted within 30 days after delivery.
• Items must be unworn, unwashed, and unused, except for reasonable inspection.
• Items must be free from stains, odors, perfume, pet hair, or damage caused after delivery.
• Original tags and packaging should be included where applicable.
• Valid order information or proof of purchase must be provided.

2. How to Request a Return

Please contact our customer service team before sending any merchandise.

Email: service@teelore.com

Please include:

• Your order number.
• The product or products you wish to return.
• The reason for your return.
• Clear photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide the applicable return instructions. Please do not ship items before receiving authorization and instructions.

3. Authorized Return Address

Returns should be sent only after contacting customer service and following the instructions provided for your order. Please include sufficient order information so that the returned package can be identified.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by TeeLore, customers are generally responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item and the issue is confirmed, we will provide an appropriate resolution in accordance with applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been processed.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible.

Send your order number and clear photographs of the issue to service@teelore.com. Our team will review the information and advise on an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.

6. Non-Returnable Items

Where applicable and legally permitted, certain items may not qualify for return, including:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned outside the applicable return window.
• Personalized or custom-made products clearly identified as such before purchase.
• Gift cards, where applicable.
• Other products that are legally exempt from return for disclosed hygiene or safety reasons.

Nothing in this section limits consumer rights relating to defective, misdescribed, or non-conforming goods where those rights are protected by law.

7. Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method within 7 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the funds.

We cannot control external payment provider processing times.

8. Original Shipping Charges

For eligible change-of-mind returns, original shipping charges and optional expedited shipping fees are generally non-refundable, unless required by applicable law or the return results from our confirmed error.

9. Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or design, please contact customer service. Depending on availability and the circumstances, you may be asked to return the original item and place a new order.

10. Order Cancellation

Please contact us immediately if you want to cancel an order. We will make reasonable efforts to assist, but cancellation cannot be guaranteed once processing or shipment has started.

11. Important Address Notice

12. Contact Information

H INTERNATIONAL NY LLC / TeeLore
Email: service@teelore.com
Website: www.teelore.com