Shipping & Delivery

Clear Shipping Information for Every Order

TeeLore Shipping Information

Processing Time: 1-2 Business Days

Estimated Shipping Time: 3-5 Business Days

Free Shipping: Orders Over $69 USD

1. Order Processing Time

Orders are generally processed within 1-2 business days after successful payment confirmation. Business days exclude weekends and applicable public holidays.

Processing time may occasionally be extended during holidays, promotional periods, unusually high order volumes, or circumstances affecting product availability.

2. Shipping Time

After an order has been processed and dispatched, estimated shipping time is generally 3-5 business days.

Shipping time is separate from processing time. The total estimated delivery period is therefore generally 4-7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, holidays, address issues, customs procedures, and other circumstances outside our reasonable control.

3. Shipping Fees

Order Value	Shipping Fee
Over $69 USD	FREE SHIPPING
$69 USD or less	As displayed at checkout

The applicable shipping charge will be displayed before payment is completed. Unless expressly stated otherwise, the qualifying order value is calculated based on the eligible merchandise subtotal after discounts and before applicable taxes and shipping fees.

4. Order Confirmation

After placing an order, you should receive an order confirmation using the email address provided during checkout. Please check your spam or junk folder if the confirmation is not visible in your inbox.

5. Shipment Confirmation and Tracking

When tracking information becomes available, we may send a shipping confirmation email or make tracking details available through your order information page.

Please allow additional time for the carrier to scan the package and update its tracking system after dispatch.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information. Please verify your street address, apartment or unit number, city, state, postal code, and contact details before submitting an order.

If you notice an error, contact service@teelore.com immediately. Address changes cannot be guaranteed after an order enters processing or shipment.

7. Delayed Shipments

Although we aim to meet the estimated delivery period, unforeseen delays may occur. If your package has not arrived within a reasonable period after the estimated delivery window, contact our support team with your order number and tracking details.

8. Delivered but Not Received

If tracking indicates delivery but you cannot locate your package, please check the delivery area, household members, neighbors where appropriate, and any safe delivery location. You may also contact the carrier for additional delivery information.

If the package remains missing, contact us so we can review the available shipping information.

9. Customs Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination jurisdiction. Unless expressly stated otherwise at checkout, these charges are determined by local authorities and may be the customer's responsibility.

10. Contact Us

For shipping questions, please contact:
H INTERNATIONAL NY LLC / TeeLore
Email: service@teelore.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.