Payment Methods

Secure & Convenient Checkout

Secure Payment

Available payment methods are securely displayed during checkout.

Accepted Payment Methods

TeeLore supports the payment methods displayed on the checkout page at the time you place your order. Available methods may vary depending on your location, device, currency, and payment provider.

Depending on availability, payment options may include:

Major credit and debit cards;
PayPal; and
Other secure payment methods displayed at checkout.

The payment methods shown during checkout are the current methods available for your transaction.

Credit & Debit Card Payments

When paying by credit or debit card, your transaction may be subject to authorization and security verification by your card issuer and payment provider.

Depending on your bank, you may be asked to complete additional authentication, such as a verification code, banking-app approval, biometric verification, or another security measure.

PayPal

If PayPal is available during checkout, selecting it may redirect you to PayPal's secure payment environment to authorize your transaction. PayPal availability and checkout options are determined by PayPal and the configuration available for your order.

Payment Security

We take payment security seriously. Payment information is handled through the applicable secure payment infrastructure and payment service providers. TeeLore does not ask customers to send complete credit card information by email.

Payment Authorization

An order may be subject to payment authorization, fraud screening, or other verification procedures. A transaction may be declined by your financial institution or payment provider even if sufficient funds appear to be available.

Payment Failed or Declined?

If your payment is unsuccessful, please:

Verify your card and billing information;
Confirm that your billing address matches your payment account;
Check with your bank or payment provider for restrictions;
Try another available payment method; or
Contact us if you continue to experience difficulty.

Refunds

Approved refunds are generally issued to the original payment method. After we issue a refund, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.

Questions?

For questions concerning a TeeLore order or payment, contact service@teelore.com. For questions regarding a card authorization or bank processing status, you may also need to contact your card issuer or payment provider.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.