Order Tracking

Track Your Order

Follow your TeeLore order from shipment to delivery.

📦 Processing: 1–2 Business Days    |    🚚 Estimated Shipping: 3–5 Business Days

How to Track Your Order

Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking details.

You can use the tracking number or tracking link provided to follow your shipment's progress.

Tracking Not Updating?

Don't worry if tracking does not update immediately. After a shipping label is created, the carrier may require additional time to receive, scan, and update the package in its tracking system.

Understanding Your Order Timeline

Step 1 — Order Confirmed

Your order has been successfully submitted and payment has been received or authorized.

Step 2 — Processing

Your order is prepared for shipment. Typical processing time is 1–2 business days.

Step 3 — Shipped

Your package has been transferred to the applicable shipping carrier and tracking information becomes available.

Step 4 — In Transit

Your package is traveling through the carrier network. Estimated shipping time is generally 3–5 business days.

Step 5 — Delivered

The carrier has marked your package as delivered to the shipping address provided with your order.

Package Marked Delivered but Not Received?

If tracking shows "Delivered" but you cannot locate the package, please:

  • Check around your delivery location and any safe delivery areas;
  • Ask household members whether they accepted the package;
  • Check with neighbors where appropriate;
  • Review any carrier delivery notice or tracking details; and
  • Contact the carrier for additional delivery information.

If you still cannot locate your package, contact us at service@teelore.com with your order number and tracking number.

Need Help With Your Order?

If your shipment appears unusually delayed or you have questions about tracking, our Customer Support team can help review the available information.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.